Refund Policy

How this policy maps to our process

Our engagements run through five stages — Brief, Draft, Proof, Revise, Press (see /process/). What's refundable depends on which stage your order has reached when you cancel.

Before the Draft stage begins

If you cancel after checkout but before we begin drafting, any amount paid is refunded in full. This includes orders where the project brief has been submitted but drafting has not yet started.

After drafting begins, before final files are delivered

Once the Draft stage has started, work completed to date is billable at a fair proportion of the package price, and the remaining balance is refunded. For example, cancelling midway through the Draft stage on a package with included revision rounds means you're charged for the draft work completed and refunded the rest — not the full package price.

After final files are delivered (Press stage)

Finished digital deliverables are non-returnable once final files have been delivered. Because the deliverable is a completed piece of writing rather than a physical good, delivery of final files closes the engagement for refund purposes. If a delivered draft doesn't meet the brief it was scoped against, use your package's included revision rounds first — that's what they're for.

Monthly retainer packages

Retainers (the SEO content engine and the newsletter retainer) bill monthly, with the first month due at checkout. You can cancel a retainer at any time for future billing cycles at no charge. Cancelling inside the current billing month, after that month's work has begun, carries a 50% cancellation fee for that month to cover work already scheduled or drafted; work already delivered that month is not refunded.

Revision rounds

Every package includes a stated number of revision rounds, applied during the Revise stage to the draft already delivered. Revision rounds are not separately refundable if unused — they're part of the engagement, not a standalone credit.

How to request a cancellation or refund

Email support@coveredcopywriting.com with your order reference. We confirm which stage your order has reached and the applicable refund amount within 2 business days.

Contact

Covered Copywriting, 4561 Amesbury Rd, Columbus, OH 43227, USA — support@coveredcopywriting.com — (305) 253-1024.